Before leaving the technician made sure that I was comfortable with what he had done and answered all my questions in a clear, understanding way. He had shown me pictures and informed me of problems I needed to be aware for the future. So if in the future something does happen, I definitely can't say "You didn't tell me when you were here." To Kevin himself I say "It must be nice" to have a such a knowledgeable, hard working, and well trained staff. Great job Kevin!! Keep up the wonderful work.